Terms & Conditions

By using or availing the Services rendered by Cargo Line, you unconditionally and irrevocably confirm that you have read, understood, and agreed to be bound by all of these Terms as published on Our Website. Unless expressly agreed in writing, Cargo Line does not recognize any conflicting terms or conditions.

You agree that these Terms are enforceable like any written agreement signed by You and is legally binding on You and Cargo Line. If You do not agree to any of these Terms, prior to the commencement of business, please reach out to the representatives of Cargo Line, failing which, upon execution of the Agreement (defined below), it is prima facie understood that the Client is in agreement to all these Terms.

A. DEFINITIONS

a. “Website”

means the website owned by Cargo Line on the World Wide Web of the Internet with the uniform resource locator https://cargolinefl.com/.

b. “Agreement”

means the Client Onboarding Form, or the Client Onboarding and Credit Request Form and any other mutually accepted contract.

c. “Air Freight”

means an international multimodal transportation service primarily by Air. The pick-up point and delivery points are guided by the Incoterms agreed upon between the Client and their supplier.

d. “Courier”

means international door-to-door service by Air or Land through means of the subcontracted courier service provider.

e. “Consignment”

means the cargo transported or stored or given to Us by You as a part of an impending transport movement. Specifically in case of transport it includes all pieces which are tendered to, and accepted by, Us on a single bill of lading or transport document.

f. “Client”

means the party who enters into an Agreement with Cargo Line for the purpose of availing Cargo Line services, subject to these Terms.

g. “FCL”

means an international multimodal transportation service primarily by Sea whereby Client’s cargo is loaded in a dedicated shipping container. The pick-up point and delivery points are guided by the Incoterms agreed between the Client and their supplier.

h. “IPR”

means all intellectual property or other proprietary rights worldwide, including patent, trademark, service mark, copyright, trade secret, know-how, moral right, and any other intellectual and intangible property rights, including all continuations whether in full or in part, applications, renewals, and extensions of any of the foregoing of Cargo Line, in relation to the Website in itself, whether registered or unregistered.

i. “LCL”

means an international multimodal transportation service primarily by Sea wherein Client’s cargo is loaded along with many other consignments in one shipping container. The pick-up point and delivery points are guided by the Incoterms agreed upon between the Client and their supplier.

j. “Prohibited Consignments”

mean any Consignments consisting of bullion, weapons and ammunition, wastes, living botanicals, livestock, animals, derivatives of endangered species, coins, precious stones, jewelry, valuables, antiques, pictures, human remains, or plants.

k. “Service(s)”

means services which Cargo Line agrees to render including but not limited to transportation services by land, sea, and air, subject to an Agreement in accordance with these Terms.

l. “Goods”

means the cargo and any part of it handled, stored or carried by Cargo Line, including any Consignment(s).

m. “Dangerous Goods”

means goods classified as dangerous, hazardous, toxic, corrosive, flammable, radioactive or otherwise restricted under IMDG, IATA-DGR, ADR, UAE law or any other applicable regulations.

n. “Force Majeure”

means events beyond a party’s reasonable control (including but not limited to acts of God, war, riot, terrorism, pandemics, strikes, embargo, fire, flood, natural disaster, or governmental order).

o. “Subcontractor”

means any third party engaged by Cargo Line to perform any part of the Services.

p. “Owner”

means (i) the owner of the Goods and any person lawfully entitled to their possession (including a shipper, consignee or holder of a transport document); and (ii) for clause W only, the ultimate beneficial owner(s) of the Client.

q. “NAFL”

means the National Association of Freight and Logistics of the United Arab Emirates.

r. “NAFL STC’s” or “NAFL’s STC’s”

means the Standard Trading Conditions of NAFL, that can be found at the weblink: https://nafl.ae/wp-content/uploads/2022/12/NAFL-STC.pdf or https://cargolinefl.com/nafl-stc.pdf.

B. SCOPE

Cargo Line shall provide the Services to You upon You agreeing to the Terms and entering into an Agreement. We shall also provide the following Services upon Your request and the same shall be subject to fees/charges which are not included in the agreed Service payment terms:

1. Cargo Transport Service by Air and related services
2. Cargo Transport Service by Land and related services
3. Cargo Transport Service by Sea and related services
4. Customs Brokerage
5. Freight Brokerage
6. General Warehousing and related services
7. Inventory Control, Monitoring, Counting and related services
8. Packing and Removals services
9. Ad-hoc liaison with the Government Agencies, notified bodies and any third-party companies as part of the transportation of goods whether or not handled by Cargo Line
10. Cargo Loading and Unloading Services

References: https://nafl.ae/wp-content/uploads/2022/12/NAFL-STC.pdf and https://cargolinefl.com/nafl-stc.pdf

C. COLLECTION AND DELIVERY

Cargo Line shall deliver consignments only till the curb side or to a warehouse loading bay. Offloading from Cargo Line’s vehicle(s) and door delivery are special delivery conditions which require Cargo Line’s approval on a case-to-case basis, subject to additional costs.

The scope of work, geographical collection and delivery locations, INCO Terms and any other terms and conditions that impact Cargo Line performing its services to the Client, must be informed to Cargo Line prior to the commencement of the shipment. Any changes thereafter may be subject to the acceptance and additional costs imposed by Cargo Line that may be quoted AFTER assessing the time, risk, effort & costs associated with the revised scope, terms and conditions.

D. TITLE OF OWNERSHIP

We shall have no right, title, or interest (including any proprietary interest) in any/all the Consignments entrusted to Us by the Client or its authorized agent. Also, We shall refrain from acting in any way that would encumber, impair, or otherwise affect the Client’s title over the goods under the consignment, except the rights vested to Cargo Line.

For avoidance of doubt, nothing herein prevents Cargo Line from exercising its rights under Section K (Right of Lien).

E. INSURANCE

1. You shall be solely responsible for getting the Consignment insured against all possible risks including but not limited to transit, fire, liability to rented equipment and vehicles and public liability insurance to cover loss, cost, and expense incurred due to damage, destruction, or loss of the consignments and/or Containers, at Your own cost involved during the transportation of the Consignment.
2. In the event of a claim or otherwise, You shall produce to Cargo Line, the copies of insurance policies as mentioned above or other evidence confirming the existence and the extent of the cover given by such policies.
3. We may, upon Your request, act solely as a facilitator in arranging an Insurance Service Provider for You. Our liability for any errors or omissions in this facilitation role shall be strictly limited to Clause 29 of the NAFL Standard Trading Conditions. Where Cargo Line facilitates such arrangements, it remains Your sole responsibility to request, review, and fully understand the insurance policy’s terms, conditions, exclusions, and covered perils.
4. The Client shall insure goods on an “all-risks” basis covering (i) origin to Cargo Line facility, (ii) storage at Cargo Line or any subcontracted warehouse, and (iii) onward delivery; evidence of insurance must be provided upon request. Cargo Line has no obligation to arrange such insurance unless expressly requested in writing, in which case Cargo Line acts only as the Client’s agent and bears no liability beyond proven gross negligence.
5. If the Client elects not to insure, it does so entirely at its own risk and shall provide a signed Letter of Indemnity (LOI) waiving claims beyond the limits in Section R (Liability) and indemnifying Cargo Line for uninsured exposures. For clarity, failure by the Client to obtain or maintain cargo insurance, or to furnish evidence thereof on request, does not increase Cargo Line’s liability, which remains subject to the limits in Section R (Liability).

F. GENERAL AVERAGE

The Client shall promptly provide security for any General Average claims and fulfil related obligations; the Client shall indemnify Cargo Line for liabilities arising from General Average.

G. HAZARDOUS GOODS

1. In respect of goods that are considered hazardous according to applicable rules and regulations, or which may become, of a dangerous, noxious, toxic, poisonous, hazardous, explosive, flammable, or otherwise damaging nature (including radioactive material), or which may, or may become liable to, damage any persons or property whatsoever, and whether or not so listed in any official or unofficial, international or national code, or convention, You shall submit labels following the statutory classifications to Cargo Line as well as all the required documents and handling instructions for such goods whether or not explicitly asked by Us as it may still aid in handling Your consignment in a safe manner.
2. Cargo Line shall refuse the performance of an instruction accepted by it for the forwarding of hazardous substances where Cargo Line has sound reasons to do so in connection with the nature of the substances in question, or, depending on the route chosen and/or the destination agreed upon, to charge a hazardous duty surcharge where the carrier instructed to effect carriage imposes said surcharge on Cargo Line.
3. Cargo Line may advise You on the packing of the hazardous goods, but it is Your responsibility as a Shipper or Consignee or an Agent of the Shipper or Consignee to validate and ensure that the packing is safe and compliant as per the Transport Laws and Regulations of all the countries the goods transit through.
4. Dangerous Goods require Cargo Line’s prior written consent and strict compliance with IMDG/IATA/ADR/UAE rules, including timely provision of UN number, class, packing group, safety data sheet and any special handling instructions.
5. If any Goods are mis-declared, unsafe or non-compliant, or present any risk not previously disclosed in writing to Cargo Line, Cargo Line may decline or suspend the Services without liability. Where Cargo Line is required by a carrier or any governmental authority to retrieve, transport, re-pack or otherwise handle such Goods, all related costs and expenses shall be for the Client’s account, and all risk of such operations shall remain with the Client. The Client must clearly declare in writing the contents, nature and any inherent risks of the Goods before tendering them for carriage, storage or handling.
6. Client shall fully indemnify Cargo Line (including directors, employees, agents and subcontractors) from all losses, liabilities, penalties, clean-up expenses and third-party claims arising out of or in connection with Dangerous Goods, except to the extent caused solely by Cargo Line’s proven gross negligence or wilful misconduct.

H. PROHIBITED CONSIGNMENT

1. We shall not provide services to those Consignment considered as Prohibited Consignments by the laws of UAE or the countries through which the goods transit.
2. Where You deliver any Prohibited Consignment for the purpose of implementing the Services under this Agreement without prior special arrangements, You will be deemed to have disadvantaged Cargo Line and must fully restore Cargo Line to the position it would have been in had that disadvantage not occurred. In such circumstances, Cargo Line may refuse, detain, return, render harmless, destroy or otherwise dispose of such goods, in each case without liability and at Your cost and risk, and You shall fully indemnify Cargo Line for all resulting loss, cost and liability (including storage, handling, disposal, fines or penalties). Any contract of carriage or related services shall be treated as suspended in respect of those goods only, without prejudice to Cargo Line’s right to recover charges properly incurred and to exercise its lien rights under Section K (Right of Lien).

I. DOCUMENTATION

1. You are responsible for supplying Us with all information, certificates, and other documentation required, such as customs classification, for appropriate processing of customs procedures or any other statutorily required process for handling the Consignments, including, but not limited to, security checks for air freight shipments, etc.
2. The Client shall comply with all the appropriate laws, rules, regulations, customs, and prerequisites of documentation when availing of Cargo Line’s service(s). All documentation required for the movement and storage of the consignment shall be given by the Client well in time for expediting of the dispatch of the Consignment from the loading point.
3. The Client shall agree to take responsibility to transfer all documents required to their counterparty(ies) unless, otherwise explicitly agreed by Cargo Line. Such a courier service is offered by Cargo Line at an additional cost.
4. At the Client’s written request and on reasonable prior notice, Cargo Line may, where operationally feasible, facilitate access to the Goods for inspection. Any retrieval, handling or movement required to enable inspection is at Cargo Line’s discretion and may not be practicable in all circumstances. The Client shall bear all related costs and operational risks (including retrieval, handling, storage, re-stowage and any carrier/terminal charges). Where an inspection, survey or report is required or requested, the Client shall appoint and pay an independent surveyor and provide the report to Cargo Line on request.

J. INDEMNITY

You shall indemnify and hold Us harmless, and each of Our respective officers, agents, employees, subcontractors, and members (together the “Indemnitees”) absolutely and forever from and against any and all claims, actions, injury, damages, suits, liabilities, obligations, costs, fees, charges, and any other expenses whatsoever, including reasonable attorneys’ fees and costs, that may be asserted by a third party or by You against any Indemnitee in connection with the misrepresentation, negligence or misconduct of Yours, Your officers, agents, employees, and contractors arising directly or indirectly in whole or in part out of a breach of the Agreement. You shall additionally indemnify Us as per the NAFL STC’s Clause No. 22. This indemnity applies to the fullest extent permitted by applicable law and does not extend to loss caused solely by Cargo Line’s proven gross negligence or wilful misconduct.

Without limitation, indemnity applies to:

• inaccurate or insufficient cargo particulars;
• improper packing/marking;
• non-compliance with applicable laws/regulations;
• Dangerous/Prohibited goods incidents;
• failure to insure;
• liabilities incurred by Cargo Line while acting on Client instructions; and
• any General Average claims made against Cargo Line.

This indemnity survives termination.

K. RIGHT OF LIEN

1. Cargo Line shall have a particular and general lien on the Consignment and any related documents in its possession, custody or control for all sums due at any time from You or the Owner (including sums arising under prior or current engagements), including all previously unpaid amounts whatsoever, together with the reasonable costs of enforcing the lien (including legal fees, storage, handling and disposal expenses). If any such sum remains unpaid for twenty-eight (28) days after written notice to You, Cargo Line may sell or otherwise dispose of the Consignment and/or such documents as agent for, and at the expense of, You, and apply the proceeds first to costs, charges and expenses, and second to all sums secured by the lien; any surplus shall be accounted for to You or the Owner. If the sale proceeds fail to cover the amount due, We are entitled to recover the deficit from You with costs and legal interests. Upon such accounting, Cargo Line shall be discharged from any further liability in respect of the Consignment and/or related documents.
2. The lien extends to all freight, storage, duties, taxes, insurance premiums, contractual or statutory charges, interest, administrative and legal costs.
3. Where goods are perishable/temperature-sensitive/hazardous or risk rapid deterioration or create a safety/environmental risk, Cargo Line may ventilate, re-pack, salvage, sell, donate, destroy or dispose of them without court order and without liability, at the Client’s cost and risk.
4. Sale/disposal proceeds may be applied to (i) costs, charges and expenses; (ii) all sums secured by the lien; (iii) any balance held for the Client for six (6) months; any shortfall remains payable by the Client. Rights and indemnities survive termination.
5. Cargo Line is entitled to retain customary brokerages, commissions, allowances and other remunerations normally earned by freight forwarders/logistics providers.

L. TARIFF

1. Price quotes, and the validity of pricing, shall be communicated and accepted by both Parties mutually.
2. You shall acknowledge and accept that the Gross Weight and the Consignment Volume would be re-measured by shipping lines, airlines, and other multi-modal Carriers after the handover of the Consignment, and final charges would be applicable as per the weight and volume details mentioned in the Contract of Carriage (including but not limited to the Bill of Lading or Airway Bill) issued by the carrier. Any information about the volume and weight of the Consignment received prior to the printing of the Contract of Carriage is only considered as an estimate of the weight and dimensions based on which only an estimate of the pricing shall be provided by Cargo Line. If the final chargeable weight as considered by the carrier is less than the estimated weight given by You then the per kilogram rate or per unit cost will increase. If We have quoted You, a lumpsum cost and the final chargeable weight as considered by the carrier is higher than the estimated weight given by You to Us, then the rate increase will be on a pro-rata basis. If there are any physical changes to the consignment including but not limited to the number of packages, packaging type, handling instructions, loading parameters that are different to what was quoted for by Us, then We reserve the right to change our final pricing as per reasonable norms.
3. If You ask Us to undertake a service for You and if We have commenced the service, then Your permission for Us to handle the shipment will be considered as a binding commitment to accept Our pricing which We will present subsequently. Therefore, we encourage You to clearly accept Our quotes in writing and then give Us instructions to commence the business if You want to be in complete control of the pricing.

M. WORKING HOURS

Standard working hours: 09:00 to 18:00 (UTC+04:00), Monday through Saturday, excluding UAE public holidays. Services outside standard hours at Client request may attract additional charges, which Cargo Line will attempt to notify in advance.

N. PAYMENT TERMS

1. You agree and undertake to pay the agreed remuneration and other costs, freights, duties, etc. within the agreed timelines and as per the terms and conditions as stated in the ‘Client Onboarding Form’ or ‘Client Onboarding Form and Credit Request Form’ or any agreements on emails mutually accepted between You and Us.
2. In case of Cash payment terms, You must pay Us within seven (7) calendar days from the date of the invoice and in all cases prior to the delivery of the cargo or the documents enabling such delivery.
3. Any delay in payment to Cargo Line beyond the agreed time periods shall attract a legal interest of 12% per annum calculated on a pro-rata basis and Cargo Line shall have the right of lien on the goods, and to dispose of the consignment if it is uncollected/ unclaimed more than 15 calendar days from the time the goods are available for delivery. Any costs associated with such non-performance by the Client including government and legal costs are liable to be paid by the Client.
4. For clarity, this uncollected-cargo disposal right is without prejudice to Section K (Right of Lien), including earlier disposal for perishable/hazardous goods and sale for non-payment under Section K.
5. All sums are payable strictly in accordance with the agreed due dates and in any event without deduction, deferment, set off or counterclaim. Where Cargo Line has accepted instructions to collect from a third party and it fails to pay upon first demand, the Client remains liable.

O. CUSTOMARY REMUNERATION

Cargo Line is entitled to retain and receive all brokerages, commissions, allowances and other customary remunerations normally earned by freight forwarders and logistics providers in the ordinary course of trade.

P. FORCE MAJEURE

1. Neither Party shall be held liable or responsible to the other Party or be deemed to have defaulted under or breached this Terms or the Agreement signed for failure or delay in fulfilling or performing any term of this Terms or the Agreement signed when such failure or delay is caused by or results from causes beyond the reasonable control of the non-performing Party, including fires, floods, earthquakes, embargoes, shortages, epidemics, pandemics, quarantines, war, acts of war (whether war be declared or not), acts of terrorism, insurrections, riots, lockouts or other labor disturbances, acts of God or acts, omissions or delays in acting by any governmental authority.
2. The non-performing Party shall notify the other Party of such force majeure within three (3) business days after such occurrence by giving written notice to the other Party stating the nature of the event, its anticipated duration, and any action being taken to avoid or minimize its effect. The suspension of performance shall be of no greater scope and no longer duration than is necessary and the non-performing Party shall use commercially reasonable efforts to remedy its inability to perform. If a Force Majeure Event continues for thirty (30) consecutive days, either Party may terminate this Agreement on five (5) days’ written notice.
3. All third-party out-of-pocket costs caused by Force Majeure (including reasonable transport or storage charges, warehouse or yard rental, demurrage and standing fees, insurance and removal) are for the Client’s account where they relate to the Client’s Goods and have been actually incurred.
4. Force Majeure cannot be treated as a reason for non-payment of any sums owed to Cargo Line. Termination pursuant to this Clause is without prejudice to any rights or obligations accrued prior to the termination date, including payment obligations and liabilities for breach of contract.

Q. TERMS AND TERMINATION

1. The Parties may terminate the Agreement (and the Terms) prior to the expiry of its duration by mutual consent by jointly signing an agreement of termination; or
2. Either Party may, at any time terminate the Agreement, by giving fifteen (15) days written notice of termination to the other Party (“Termination Notice”).
3. For termination under (a) or (b) only and subject to Cargo Line receiving all financial dues from the Client, if delivery of a consignment or any other scope of work entrusted to Cargo Line is in progress, then termination will be effective only after the completion of such services. For the avoidance of doubt, this paragraph does not limit termination under (e).
4. In the event of termination of the Agreement (and the Terms) for any reason whatsoever, Cargo Line shall be entitled to any payment due and payable by You under the Agreement, which shall be calculated until the date such termination becomes effective. For clarity, termination shall take effect in accordance with (a), (b) or (e); all outstanding sums remain immediately due and Cargo Line may exercise its lien/withhold release until paid in full.
5. Either Party may terminate immediately for cause (insolvency; material breach not cured within 30 days; sanctions/export-control breach). Obligations relating to liability limits, indemnities, lien, confidentiality, notices and dispute resolution survive termination. Following termination for cause, Cargo Line may suspend or discontinue all performance, undertaking only those actions strictly required to (i) mitigate loss, (ii) comply with law or regulatory directives, or (iii) secure, preserve, or transfer the goods.

R. LIABILITY

The liability clauses printed in NAFL STC’s shall govern all business transactions between the Client and Cargo Line.

For clarity, Cargo Line’s liability for proven loss/damage directly attributable to its negligence is limited to the lesser of:

1. AED 30 per kilogram of gross weight of goods lost/damaged; or
2. AED 20,000 per package or unit;
3. with no liability for consequential or indirect losses (including loss of profit, market, or delay). All defences and limits extend to Cargo Line’s employees, agents and subcontractors.

S. TIME BARS & NOTICE OF LOSS

1. You must record any apparent loss, damage, or shortage on the delivery receipt at the time of delivery; failure to do so releases Cargo Line from liability for such visible loss or damage.
2. You must notify Cargo Line in writing within: (i) seventy-two (72) hours after delivery for UAE domestic carriage; and (ii) fourteen (14) calendar days after delivery, or the date delivery should have occurred, for all other Services.
3. You must commence and validly serve proceedings on Cargo Line within: (i) thirty (30) days after the date of delivery, or the date delivery should have occurred, for UAE domestic carriage; and (ii) nine (9) months after the date of delivery, or the date delivery should have occurred, for all other Services. For the purposes of this clause, “validly served” means service effected in accordance with the applicable procedural rules of the competent court or tribunal.
4. Any shorter time limits prescribed by statute, mandatory law, or applicable international conventions shall prevail. Cargo Line’s cooperation, correspondence, investigation, or silence shall not be construed as a waiver of any defence, limitation, notice requirement, or time bar.

T. SUBCONTRACTORS AND THIRD-PARTY PROTECTIONS

Cargo Line may sub-contract any part of the Services. Acting as agent and trustee, Cargo Line extends to every Subcontractor and Personnel (being Cargo Line’s employees, officers, and agents) the same defences, indemnities and liability limits contained in these Terms; the combined liability of all such parties shall not exceed the limits in Section R (Liability).

U. DATA PROTECTION & IT SECURITY

1. Cargo Line shall comply with UAE Federal Law No. 45 of 2021 on Personal Data Protection ensuring confidentiality, security and lawful processing of personal data.
2. The Client consents to the processing of its personal data for the purposes of providing the Services. Cargo Line shall implement reasonable technical and organisational measures to protect such data.
3. Each Party shall maintain up-to-date antivirus/security controls and avoid transmitting malicious code.

V. ELECTRONIC TRANSACTIONS

All transactions, communications and documentation may be conducted electronically; electronic signatures shall have the same legal effect as handwritten signatures under UAE Federal Law No. 1 of 2006 on Electronic Transactions and Commerce.

W. SANCTIONS, EXPORT-CONTROL & ANTI-CORRUPTION

1. The Client warrants that neither it, the owner of the Goods and the ultimate beneficial owner(s) of the Client, nor the transaction is subject to sanctions or designated-party restrictions administered by the United Nations, the UAE, the EU, OFAC, HM Treasury or any other competent authority.
2. The Client shall provide all information and documentation necessary for Cargo Line to comply with applicable customs, trade-control and anti-corruption laws; failure to do so shall authorise Cargo Line to suspend or terminate any service without liability.
3. The Client shall indemnify Cargo Line against any loss or liability arising from breach of this clause.

X. WAIVER AND FORBEARANCE

If one Party shows mercy or tolerance to the other Party for breaking the rules or terms of this agreement, it doesn't mean that either Party loses any of their rights, and the Party showing mercy can still enforce those rules in the future. Additionally, if one Party forgives a breach of the agreement, it doesn't mean they forgive any future breaches.

No employee, officer, representative, subcontractor, or agent of Cargo Line has authority to waive or vary these Terms unless the waiver or variation is in writing and signed by an authorised officer of Cargo Line.

Y. NO THIRD-PARTY BENEFICIARY

The Agreement is intended for the benefit of the Parties hereto and their respective successor and permitted assigns and nothing herein, express, or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of the Agreement.

Z. SEVERABILITY AND AMENDMENT TO TERMS

1. If any provision(s) of the Client Onboarding Terms and Conditions (“COTC”) and Website-Terms-Version-08-2025 are found to be in whole or in part invalid, illegal or unenforceable in any jurisdiction, or if any governmental agency or authority shall require the Parties to delete any provision of the aforementioned terms, such invalidity, illegality, unenforceability or deletion shall not impair or affect the remaining clauses or the validity or enforceability of such provisions in any other jurisdiction. The Parties shall endeavour, through good faith negotiations, to replace the invalid, illegal, unenforceable, or deleted provision(s) by valid provisions, the economic effect of which comes as close as legally possible to that of the invalid, illegal, unenforceable, or deleted provision.
2. We may add or modify the Terms contained herein and in the “COTC”, at our discretion. We will notify You of any changes at Your registered email.
3. If there is any conflict between a booking confirmation, a quotation, an SOP, these Terms, and the NAFL STC, the conflict shall be resolved in the following order of priority (highest first): (1) any mandatory law or convention; (2) any signed booking confirmation or service order that expressly overrides these Terms; (3) these Terms; (4) the NAFL STC; and (5) any quotation or SOP. This order does not affect any liability limits or defences in Section R (Liability).
4. These Terms, together with the NAFL STC and any booking confirmation expressly incorporating them, constitute the entire agreement between the Parties in relation to the Services and supersede any prior understandings on the same subject matter.

AA. GOVERNING RULES, REGULATIONS & LAW, AND DISPUTE RESOLUTION

1. In addition to the provisions set out in this Terms and the Agreement, the terms of Standard Trading Conditions issued by the National Association of Freight and Logistics (NAFL) shall apply to all business relationships between the Client and Cargo Line.
2. Any dispute between the Parties shall be governed by and construed in accordance with the Laws of the United Arab Emirates and any disputes that may arise between the parties with respect to the rights and obligations created under this Terms shall be subjected to the jurisdiction of the Courts in the Emirate of Dubai.
3. By mutual written agreement, disputes may first be referred to conciliation at the Dubai Chamber of Commerce & Industry.

AB. NOTICE

Unless otherwise stated, all notices, approvals, instructions, demands, and other communications given or made under the Agreement or the Terms shall be in English and in writing and shall be given by personal delivery, or by sending the same by pre-paid registered mail addressed to the relevant Party at its address, or to the email, SMS, WhatsApp account and number set out hereinbelow:

Notice to You:

The address and email address provided by You in the “COTC” Agreement.

Notice to Cargo Line:

Cargo Line Freight and Logistics L.L.C
Kind Attn.: Fadil Bin Fathah, Finance Manager
Office 104, Al Melaheyah Office Plaza
Al Mina Road, Al Hudaiba
PO Box 126557, Dubai, U.A.E
kyc@cargolinefl.com

Any notice so served shall be deemed to have been duly given (i) in case of delivery by hand, upon actual delivery; or (ii) when sent by registered mail or courier, upon receipt by the addressee; and (iii) for electronic mail, SMS, or WhatsApp upon a confirmation of transmission being recorded on the server of the Party sending the communication, unless the party receives a message indicating failed delivery.

A Party may change or supplement the addresses given above, or designate additional addresses, for purposes of this Clause, by giving the other Party written notice of the new address in the manner set forth above.